This notice applies across all websites that we own and operate and all services we provide, including our online wellness programs, and any other apps or services we may offer. For the purpose of this notice, we’ll just call them our ‘MARE & MOON services’.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymized) then this notice doesn’t apply.
We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.
We will only collect data that is useful for improving MARE & MOON products, services, and your experience.
We will be transparent about our data practices and will explain them in clear language;
We will always take the security of your data seriously.
Who are ‘We’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means MARE & MOON and its website and services. I am a one-woman business located in Nova Scotia, Canada, but with customers all over the world.
I provide health & fitness education and resources to help users lead healthier, more active lives. The means by which we provide this education and resources is via our following websites (“Websites”): www.mareandmoon.com
For Canadian data protection purposes, we act as a controller in relation to your personal data.
What Data Do We Collect?
Below are the ways that we collect your data. Some data you provide us directly. We collect some data automatically. We collect this data to provide you the service you want and the best experience possible. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
When you join our site as a member
When joining our site as a member, you may be asked to enter personal information about yourself. We use this information to personalize the information and service to you, such as programs, videos, and health information.
When You Visit a Site
We collect some data from everyone who visits our websites — even if you don’t have a MARE & MOON account.
Whenever you visit a website, we collect industry standard log data that records information about your visits, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address from the pages you visited. We use this type of information to provide you with information that’s relevant to your location and to make sure the site is working properly. We also collect data from cookies.
When You Make Payments For Our Website Membership
When joining the MARE & MOON services, we store your Credit Card or payment details in order to make monthly subscription payments that occur automatically. We use a third-party payment processor (PayPal) to process these payments. We also store the shipping details that you provide during the payment process. We keep this to help verify your Credit Card details.
When You Contact Us For Help
Whenever you contact MARE & MOON for help, we collect your name and email address along with any additional information you provide in your request and store it on our servers in order to provide you with customer service and to improve our services. You can also contact MARE & MOON through public forums such as Instagram or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.
When You Buy a Product
When you purchase a product from us, we will collect your name, address and contact details, as well as shipping address details for where you would like us to deliver your product. We use a third-party payment processor (PayPal) to process your payment, and store your Credit Card details for any future payment you wish to make. You can contact us at any time to ask us to remove your Credit Card details from being stored.
When You Request An Educational PDF Resource
For us to send you the PDF resource you requested, we ask for your name and email address to send it to.
How We Use Your Data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested or are paying for, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
- providing you with information you’ve requested from us (like a pre-sales question) or information we are required to send to you (like a major update to this Privacy Notice)
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
- marketing communications (about a product, service, or program we think you might be interested in) in accordance with your marketing preferences
- asking you for feedback or to take part in any research we are conducting
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email or otherwise.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimize your user experience and provide you with more efficient tools.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To enable you by analyzing, aggregating and reporting: We may use the personal data we collect about you to report it to you so you can make better-informed decisions about your wellness. For example, if you are a MARE & MOON member, knowing what video workouts you have already viewed and having them automatically displayed in your MARE & MOON account allows you to keep track of your progress. Aggregating your data allows you to see trends and ways you might be able to improve your health.
How We Share Your Data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, to market or promote our goods and services to you, or to ship your product purchases to you
- regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
- an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
- other people where we have your consent.
Data that You Direct Us to Share
International Data Transfers
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our data hosting provider’s servers are located. These countries may have laws different from what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organizational measures in place to make sure that happens.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterward where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymized.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to firstname.lastname@example.org
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to email@example.com
If you’re not happy with how we are processing your personal data, please let us know by sending an email to firstname.lastname@example.org We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you on how to submit a complaint.
How to contact us
If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
We prefer to communicate with you by email – for us this is the fastest form of communication, and we will endeavour to reply to you within 24 hours.
Our email is email@example.com
MARE & MOON is not a health clinic or a Doctors office. Please consult a doctor before starting any exercise program. Neither Danielle nor anyone associated with MARE & MOON will be responsible or liable for any injury sustained while exercising at your home, gym or elsewhere.